Process Manager - Customer Lifecycle for Corporates (all genders)
Vollzeit
- Home Office:Teilweise möglich
- Einstiegsgehalt:No data
- Berufserfahrung:>5 Jahre
- Startdatum:Ab sofort
- Befristung:Ohne Befristung
Wien, Österreich2 weeks ago
Working with us means believing in the future; in the great people who are shaping it together every day and in the wide-ranging career paths it opens up.#believeinyourselfErste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.Customer Lifecycle Servicing and Solutions is a highly exposed unit with many stakeholders and with a capacity to perform high impact changes for our customers and colleagues. We are responsible for managing various processes for all customer segments, with the primary goal to provide exceptional experience both to our internal and external customers. We strive for continuous process improvements that assures compliancy and quality of the process, to enable smart digitalization whilst always keeping the customer focus.
Dein Profil
- At least five years background in the banking industry, in process improvement or operations, with a strong focus on corporate customers
- Exceptional knowledge and understanding of corporate customer needs, KYC, account management, product set up and legal requirements
- You're customer-oriented and have excellent communication skills; making it easy for you to interact with people in an intercultural and diverse environment
- Being structured and well organized is second nature to you and you are able to present complex topics in an understandable way to different stakeholders
- You're self-accountable and solution-oriented, with a hands-on mindset, a positive, entrepreneurial, and agile spirit, and the willingness to accept challenges
- You follow technology trends and are able to identify and implement practical improvements
- If you're fluent in English and German and want to be part of a dynamic and passionate team that's dedicated to improving the customer experience, we encourage you to apply now.
Deine Aufgaben
- Design, document, and continuously improve our processes end to end
- Work closely with customers, end users, product- and other process owners to define desired outcome of each process improvements or digitalization
- You will act as a competent expert for complex inquiries towards our stakeholders from Customers, Business and Service Providers
- Assure compliancy of processes by conducting regular controls, reviews and develop improvements to ensure adherence to the legal framework
- Monitor technological developments and evaluate the potential impact on your processes
- Be responsible to achieve defined targets (KPIs) for process improvements and digitalization
- Contribute to the success and efficiency of processing Units
- Actively collect customer feedback to drive the re-design and enhancement of end-to-end processes
- Create a strategic plan for your processes and ensure implementation considering all required components
- Putting the customer first is in your DNA and you question existing processes to ensure continuous improvements
Unser Angebot
- We are a team who lives and breathes innovation and digital transformation and likes to push boundaries to the next level.
- We are open minded, supportive and always ready to go the extra mile for our customers
- We take care of your personal wellbeing, career development, and we actively support your educational needs
- Discover and enjoy the benefits of Erste Group
- We offer our employees the opportunity to divide their hours between working from home and at the office.
- We consider the diversity of our employees as key to innovation and success.
- As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
Zusätzliche Informationen
Contact Stefan Locker
Über Prozessmanager*innen: Häufig gestellte Fragen
Was macht ein Prozessmanager*in?
Als Prozessmanager*in erfasst und analysierst du Prozesse im Unternehmen und optimierst die Abläufe, um den Unternehmenserfolg sicherzustellen. Du kannst Schwachstellen identifizieren und Tests durchführen. Prozessmanager*innen können in den unterschiedlichen Branchen tätig sein und arbeiten meist in größeren Unternehmen. Tätigkeitsfelder für Prozessmanager*innen gibt es zudem in verschiedenen Abteilungen, von der Logistik bis zur Produktion.
Worunter sind Prozessmanager*innen noch bekannt?
Prozessmanager*innen sind auch bekannt als: Process Analyst, Prozessberater*in, Organisationsberater*in, Workforce Manager*in
Welche Skills benötigt man als Prozessmanager*in?
Um ihre Tätigkeit gut ausführen zu können, benötigen Prozessmanager*innen grundsätzlich folgende Hard Skills:
Außerdem sollte ein Prozessmanager*in gewisse Soft Skills mitbringen:
Kenntnisse in Betriebswirtschaft
Statistikkenntnisse
Außerdem sollte ein Prozessmanager*in gewisse Soft Skills mitbringen:
Verantwortungsbereitschaft
Genauigkeit
Strategisches Denken
Logisches Denkvermögen
Analytisches Denken
Branchenkenntnisse
Welche Schulfächer sind für einen angehenden Prozessmanager*in relevant?
Für die meisten Prozessmanager*innen ist es hilfreich, an folgenden Schulfächern Interesse zu haben: Informatik, Wirtschaft, Rechnungswesen
In welchen Tätigkeitsfeldern arbeiten Prozessmanager*in?
Prozessmanager*innen arbeiten in der Regel in folgenden Tätigkeitsfeldern: