Internship Client Lifecycle Daily Business (all genders)
Praktikum
- Home Office:Keine Angabe
- Einstiegsgehalt:from: € 2.821,46 brutto pro Monat
- Berufserfahrung:keine
- Startdatum:1/1/2025
- Befristung:Ohne Befristung
Wien, Österreich1 month ago
Working with us means believing in the future; in the great people who are shaping it together every day and in the wide-ranging career paths it opens up. #believeinyourself Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.
Dein Profil
- Ongoing studies at University/University of Applied Sciences with a background in economics, law or banking & finance
- Background knowledge in the banking industry, with a strong focus on client support, compliance or operations ideally in an AML role or deal execution department with focus on client onboarding
- Customer orientation, great communication skills and you love to interact with people in an intercultural and diverse environment
- Act self-accountable and solution-oriented with hands-on mindset
- You have a positive, entrepreneurial and agile spirit and you like to accept challenges
- Fluent in English or German
Deine Aufgaben
- Provide administrative support to account management team, by preparing and processing client inquiries related to the accounts and byproducts (cards, standing orders, yearly audit reports, signature verification, etc.)
- Work closely with customers, account managers, service center, and product management to assure maintenance of up-to-date client records based on defined service level agreements
- Assist with the resolution of client queries and issues, monitors and manages the system updates for existing clients
- Liaise with other departments, such as Legal and Compliance, to ensure timely and accurate delivery of services to the client
- Proactively give proposals for process improvements and digitalization potential, increasing efficiencies and improving customer experience
- Provide regular reports and updates on account management related topics, assuring business continuity and timely completion of all tasks
- Monitor and manage the KYC/AML/MiFID/FATCA review process and data remediation, ensuring adherence to regulatory and compliance requirements
- Initiate the set-up of clients in the customer database and relevant trading systems, trigger the account opening process, and ensure all client data is maintained accurately and kept updated
Unser Angebot
- Exciting and challenging full-time (38.5h/week) as of January 2025
- Support of your professional and personal development in a dynamic, comprehensive and interesting area
- We guarantee an internship allowance of minimum EUR 2.821,46 gross per month on a full-time basis (except obligatory internships) and benefits of Erste Group
- We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.
Zusätzliche Informationen
Contact Veronika Malakova